CyberNew CyberNew
Threat Intelligence & APT CyberScoop 1 month ago

The FCC wants consumers to rate their telecom’s anti-robocall protections

CN
CyberNew Threat Research Desk
• Original Reporting: CyberScoop
CyberNew Threat Intel Assessment
Assessed Severity: INFORMATIONAL
Impacted Surface
Enterprise Perimeter & Network Defense
Intelligence Sector
Threat Intelligence & APT

Analyst Takeaway

"The Federal Communications Commission wants to set up a new scorecard system that would allow consumers to rate their telecoms’ ability to prevent or deter unwanted robocalls. According to the agency, the scorecard “will empower consumers and encourage providers to continue to combat illegal robocalls by providing the public with an assessment of the effectiveness of voice service providers’..."

Recommended Defense & Mitigation

  • Threat Monitoring: Ingest published IOCs into SIEM/EDR detection rules for continuous telemetry monitoring.
  • Security Awareness: Alert staff and maintain baseline endpoint hardening across endpoints.
Curated & Verified by CyberNew Threat Intelligence Desk Standard Defense Framework (NIST / MITRE ATT&CK)

The Federal Communications Commission wants to set up a new scorecard system that would allow consumers to rate their telecoms’ ability to prevent or deter unwanted robocalls.

According to the agency, the scorecard “will empower consumers and encourage providers to continue to combat illegal robocalls by providing the public with an assessment of the effectiveness of voice service providers’ efforts to protect consumers from illegal robocalls,” the FCC said in a Wednesday public notice.

The notice does not prescribe or define technical solutions or systems for the scorecard, instead laying out broad goals for the project. Those include creating a public guide for evaluating how well providers prevent robocalls, and how transparent they are with their metrics.

The agency expressed a desire for more than “a simple administrative checklist,” such as whether the provider offered the right tools or filed the right paperwork, but rather “a composite set of metrics that reflects both operational practices and measurable outcomes, including how often legitimate calls are blocked.”

The scorecard would apply only to domestic voice service providers with retail customers, including wireless, wireline, VoIP providers and hybrid networks, but the agency is seeking comment from the public on whether to focus on larger providers, exclude small or regional networks and other questions around who would be evaluated.

The FCC says it intends to publish the scorecard results, but characterized it as a tool to help consumers understand how effectively voice service providers address robocalls on their networks and “not a rulemaking that will result in new rules or requirements for voice service providers.”

However, the notice does flag a number of federal data systems built around enforcement that the agency said it believes would be “best” for evaluating companies, including Robocall Mitigation Database filings, FCC Consumer Complaints Center data, and FCC enforcement action data, along with third-party or industry sources like Industry Traceback Group data and Federal Trade Commission complaint data.

Source Verification & Original Intelligence

This threat report was reviewed by CyberNew analysts and cross-referenced with primary security disclosures from CyberScoop.

Primary Advisory →